Poor Service

Item: Dollar Thrifty Car Rental South Africa
Rating: 2
Author: Andile N

I leased a car from the 17th - 20th of December 2020 and am now on my third week of waiting to be refunded my holding deposit. This is without any real explanation of what the actual problem is. I had initially been advised that they had changed their internal refunding system, hence the delay but three weeks is pushing it! I don't see why an internal glitch should end up being a prolonged problem for me as a customer. It is absolutely ridiculous!!!

The service I received upon making the booking was good and I am grateful to the consultants that assisted me. It is unfortunate that it has been *****ed by such nonsense. YOU NEED TO GET YOUR ACT TOGETHER AND BE CONSISTENT!!!

Helpful (0)

Replies (2)

Dollar Thrifty Car Rental South Africa's replyOfficial

05 Jan 2021, 11:19

Good Day Andile

We're sorry to see that your experience with us was a negative one. We’d like to learn more about your rental. Kindly forward us your enquiry, along with your rental agreement number, to *** at your earliest convenience to improve our services.

Kind Regards
Lebohang

Dollar Thrifty Car Rental South Africa's reply05 Jan 2021, 11:19

Official

Good Day Andile

Andile N's updateReviewer Update

06 Jan 2021, 09:51

Hi Lebohang

Thank you for your generic response.

I have already included your customer care email address in my correspondence with your consultant Asiah.
This morning I received an email advising that this issue has been resolved.
How can this be when I haven't received any update on the matter and I HAVE NOT RECEIVED MY REFUND?

Andile N's update06 Jan 2021, 09:51

Reviewer Update