POOR POOR POOR

So we went up to JHB for my dad's funeral service - I booked a car for my mom - a polo or equivalent with unlimited KM's, while we booked another two cars for myself and my sister's family - we only picked up the cars at 21:00 the night, by the next morning my mom realised her car had some issues charger didn't work, the wipers had issues, the entire carpet was lifted up from the frame, the backboard in the boot fell in every time you opened the boot - to name just a few... She then called the OR TAMBO Branch and told them about all the issues and that she refuses to pay for a car in such state... They then tried to arrange a new car and told my mom to stay where she was at that point so that they could bring her a new car (who knows how long she would have had to wait) - seeing as we only had two days to arrange the funeral service you can see how that was impossible.... Low and behold almost a month later - Thrifty still does not give a ****... still waiting for managers to call us, still getting the finger from Thrifty, not even an apology or even meet in middle ground to say you know what we will give you X% discount...