JP
Jeeva P
1 reviews | Active since May 2012
05 Jun 2019, 08:37
Poor Customer Service
I have been trying since 27 May 2019 to get a refund of my deposit of R2000.00 without success. All calls logged on their website and e-mails to their customer care portal are marked as resolved after having my call routed to someone to attend to
Helpful (0)
Replies (2)0
Replies (2)
Dollar Thrifty Car Rental South Africa's replyOfficial
05 Jun 2019, 09:17Dear Valued Customer
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised that your deposit has been confirmed as released on the 03/06/2019, when the deposit is released there is no notification or transaction, the available balance will increase by the amount that was released. Should you require further assistance kindly contact your bank directly.
Kind Regards
Thrifty Car Rental
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised that your deposit has been confirmed as released on the 03/06/2019, when the deposit is released there is no notification or transaction, the available balance will increase by the amount that was released. Should you require further assistance kindly contact your bank directly.
Kind Regards
Thrifty Car Rental
Dollar Thrifty Car Rental South Africa's reply05 Jun 2019, 09:17
Official
Dear Valued Customer
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised that your deposit has been confirmed as released on the 03/06/2019, when the deposit is released there is no notification or transaction, the available balance will increase by the amount that was released. Should you require further assistance kindly contact your bank directly.
Kind Regards
Thrifty Car Rental
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised that your deposit has been confirmed as released on the 03/06/2019, when the deposit is released there is no notification or transaction, the available balance will increase by the amount that was released. Should you require further assistance kindly contact your bank directly.
Kind Regards
Thrifty Car Rental
JP
Jeeva P's updateReviewer Update
05 Jun 2019, 09:37thank you. i have confirmed with my bank that the amount was refunded. if i had received this response earlier i would not have had to post this negative comment.
JP
Jeeva P's update05 Jun 2019, 09:37
Reviewer Update
thank you. i have confirmed with my bank that the amount was refunded. if i had received this response earlier i would not have had to post this negative comment.