pay back the money

<p>My husband and I rented a car at dollar thrifty or tambo like we had done before and were happy with their services. The problem started after we reneted a car on the 23rd july paid rental and deposit used the car for four days and returned it and the deposit was paid back. on the 4th of August they again deducted the rental amount and we called to find out what was happening. we were told an investigation would be launched and we should send our bank statements of which we did on th 24th August, but still no refund just story after story from esre from customer care. All I want is my refund.</p>