Pathetic service

I would like to express my dissatisfaction with the support received from Cape Town airport dollar thrifty. I called the office in Cape Town and explained my requirements that I needed to book a car for my brother. I was assisted by Sherman and exchanged emails until I made payment on 23 June 2018. With res number ********** 4. I sent Sherman an email that my brother will pay the holding the deposit in the morning when he collected the car. When he got to collect the car and submitted the sponsor forms they require then they tell us they cannot good give us the car as our credit score is low, we where never told about this and worse rented one a week befor and always rented a car with thrifty with no such requirements. I asked the lady Kauthar to then return the money back into my acc and told me it will take 4 days . You are so cruel and inhumane and did not want to understand our emergency situation and tell us about your head office. It’s not our fault that you did not inform us other wise we could have not booked with you and we never will. How come is only Cape Town with such nonsense. Wherever we rent with thrifty we do not experience such behavior. Please return our money back urgently. I still also not have my holding deposit back from centurion way passed the 14 days now.