Pathetic service

NO customer service!! *****s!!!! Deducting unauthorised money from my account. I returned the rental on 16 Feb - today is 2 March and I have not received myR4000 deposit back. They said max 7 days!! I have sent numerous emails, phoned about 10 times!! Their phone lines are so bad - I had to call back 6 times because the operators can't hear. WORST company!!! The customer care agent who I dealt with via email can't spell and his grammar is so bad - I can not understand what he is trying to say.