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garron G

1 reviews | Active since Sept 2016

13 Dec 2018, 11:59

PATHETIC ISNT THE WROD TO DESCRIBE OUR EXPERIENCE. OUR KRUGER PARK DAY WAS MESSED UP THANKS TO THRIFTY.

Dont ever use Thrifty car rental. Not only do they not provide you with the car you ordered, and manual instead of auto but then the car has got so much mileage the battery goes flat so we end up not going into the Kruger Park at 7am. We woke up before 6am for this special day but. Your Kruger International airport branch started off polite and pleasant but in the end the manager Taffy had the ordacety to lie, turn stories around and **** me off so much that I threatened him. Not even the customer care manager Ananda at head office was willing to listen to me and do whats best for the company. Client was right and they were wrong. Simple as that. Dont use them cos they operate like Telkom: all ok until you hit a problem.

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply13 Dec 2018, 13:21
Official
Dear Valued Customer

Thank you for addressing your concerns with Dollar Thrifty Car Rental.

Please be advised that we are currently looking into your concerns and will be providing you with feedback directly.

Thank you

Dollar Thrifty Car Rental