Pathetic customer service

This has become a norm now at Thrifty East London Airport. Whereby i make a reservation and payment but do not get the vehicle I have booked ,in fact i get a vehicle in another category altogether. Among the reasons given is that people do not return cars and they extend, messing up all bookings; Thrifty should manage this accordingly by not allowing extensions on cars that have already been booked out or reserved by someone else. Alternatively, as soon as an extension is made,the persom who has reserved that car must be notified so they an make alternate arrangements or plan accordingly.

This is frustrating as I am a frequent flyer and thus use car hire with Thrifty often. Cars are kept for people known to the employees, if this is how the business runs, then Thrifty should do away with the reservation process and operate on a first come, first serve basis.

This is totally unacceptable and the fact that complaint do not get the attention that they deserve means customer satisfaction is not a priority for Thrifty.

I do hope that this will be noted and addressed accordingly as i do not wish to take these complaints and issue's public into social media and the likes, as i am certain i am not the only unhappy customer. I spoke to 3 other customers, today alone and they have noted and experienced the same issues.