Overcharged! Misinformed! Totally Disappointed in After Service!! Rental Nr. 964360

<p>Hi</p> <p> </p> <p>I had made a trip to Cape Town and rented a Nissan Almera from Dollar Thrifty at the Cape Town Airport. I had used the vehicle from the 25/01/2017 to 27/01/2017 and then extended the lease to the 29/01/2017.</p> <p>When extending the lease the consultant ask me when would I return the vehicle and I said Sunday in the afternoon or later as my flight was late. He said it was okay and did not advise me of any late charges even when I specifically asked “if time of return was a problem”.</p> <p>I now get an added debit of R915 to my card and when I called and spoke to a Mandy she said she will send me the invoice, she did not. I spoke to a Val and she said she will put me through her Manager and send me the invoice, she did not.</p> <p>I have not even received a response from the e-mail below.</p> <p>I then went to their website and see that this is not the first time that this company has ****** the consumer in this way and feel that they need to be held accountable for their actions.</p> <p>Below is their last correspondence in Feb 2017 and still no feedback or help.</p> <p>And now in APril 2017 I get an sms they want to charge me R250 for some fees. Ridiculous!!</p> <p> </p> <p>Regards</p> <p>Anben</p> <p>Id.No. ********** 176080</p> <p>Cell ********** 302</p> <p>From: Dionne De Bruyn ********** <br /> Sent: 03 February 2017 10:05 AM<br /> To: Ananda-Lee Mortimer<br /> Cc: Anben Sami; Fiona Angelico<br /> Subject: FW: ASATA Complaint (33/February/ 2017) Charges from Dollar Thrifty Car Rental - Anben Sami</p> <p> </p> <p>Good Morning Ananda-Lee,</p> <p>Please could you assist the client with the below query</p> <p> </p> <p>Thank you,</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Dionne de Bruyn</p> <p>Global Sales and Marketing Support</p> <p>Email: ********** |Office: +27 21 ********** | Fax2Email: ********** </p> <p> </p> <p> </p> <p> </p> <p> </p>