RH
Ryan H

1 reviews | Active since Dec 2010

26 Dec 2015, 17:03

Overcharged and still no refund

I collected a vehicle on 27 Nov (19:00) and returned on 29 Nov (18:00), an hour before it was due. I should have been charged for 2 days. On 30 November, Petro phoned to ask if I was still using the vehicle. I said no because I returned it the previous day. They had not booked the return into their system.<br> <br> I phoned through and they admitted they had overcharged, but now a month has gone by and still no refund. Imagine if I were to rent a car and only pat for it over a month later. Their administration is poor and *********. There is no reason for a refund to take over a month.

0
Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply28 Dec 2015, 16:18
Official
Hello ryansbud,

Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.

Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.

Kind Regards

Customer Care