RH
Ryan H
1 reviews | Active since Dec 2010
26 Dec 2015, 17:03
Overcharged and still no refund
I collected a vehicle on 27 Nov (19:00) and returned on 29 Nov (18:00), an hour before it was due. I should have been charged for 2 days. On 30 November, Petro phoned to ask if I was still using the vehicle. I said no because I returned it the previous day. They had not booked the return into their system.<br> <br> I phoned through and they admitted they had overcharged, but now a month has gone by and still no refund. Imagine if I were to rent a car and only pat for it over a month later. Their administration is poor and *********. There is no reason for a refund to take over a month.
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Replies (1)Dollar Thrifty Car Rental South Africa's replyOfficial
28 Dec 2015, 16:18Hello ryansbud,
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care
Dollar Thrifty Car Rental South Africa's reply28 Dec 2015, 16:18
Official
Hello ryansbud,
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care
