DD
Danyaal D

1 reviews | Active since Mar 2015

29 Jun 2016, 06:16

Over charged for Fuel

<p>I've been renting from thrifty for years. This year i was over charged for fuel by a big margin.</p> <p>I logged a call with their fuel department, they got back to me via email saying that they'd investigate the matter. After calling Thrifty several times they got back to me saying that the manager taking care of all fuel queries would revert shortly.</p> <p>The manager contacted me once thus far promising to follow up on the matter, I have'nt heard from him for more than a week .</p> <p>This all took place about 3 weeks ago.</p> <p> </p> <p>I rented a datsun 1.1, and a polo vivo 1.4</p> <p>On both vehicles I did 156km & 181km respectively</p> <p>I was charged R206 and R280 respectively.</p> <p> </p> <p>We own a Polo vivo, the worst consumption you could possibly get is R1/KM</p> <p>The next rental will be from Eurocar or Avis</p>

0
Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply29 Aug 2016, 11:41
Official

Dear Danyaal

Thrifty SA would like to extend an apology to all customers whose reviews were not attended too from the periods dating back from June 2015 - June 2016. We have undergone a new customer service on Hello Peter and ensure that your feedback and reviews willl be sent to our customer care department, who will attend too and provide feedback accordingly where necessary.

We'd like to follow up and query whether this matter was ever investigated?

We thank you for your patience and understanding.

Best regards,

Thrifty SA