Online registration

I wanted to book a vehicle on-line this morning with Dollar Thrifty, and duly registered to do it on-line round about 09h00. I was informed to wait for an activation e-mail before I can start. By 10h00 I still have not received this activation, and send them an e-mail in this regard. Eventually I phoned them at 11h00 to do the booking, only to learn that they do not offer unlimited km's any more for rentals less than 3 days. <br> <br> Sadly, they lost my business, as the next company I phoned do still offer unlimited km's (at a slight premium, but a lot less that what Dollar Thrifty was going to charge on the R/km surcharge). So it's a complaint and a simple statement:<br> 1) If you want people to register to do on-line bookings, at least make sure the system is working.<br> 2) Who-ever changed the unlimited mileage rule for rentals less than 3 days needs to take note that it is costing you business.