1 reviews | Active since Mar 2009
Ongoing petrol ****
<p>I complained about this early last year and it's stil ongoing. I filled up my rental car on return and handed in the slip but Thrifty still charged me to fill up and a surcharge. They fill up with 3.05 litres (knowing that >3l is the cutoff. The problem is I only drove 100km so the car couldn't have consumed as much as we both added unless the engine was faulty. It's happened before so it's no accident and another customer complained about this. When I phoned Lanseria, the person promised to call back shortly but didn't</p>
Hi Christopher
Have you dealt with our customer care department directly? Please can you send us your rental agreement number so that we can further investigate.
Many thanks
Thrifty
Hi Christopher
Have you dealt with our customer care department directly? Please can you send us your rental agreement number so that we can further investigate.
Many thanks
Thrifty
You have my surname and can contact me. I can't follow up with customer care without the details. Also the branch promised to phone back. I called the branch again today and nothing has happened.
You have my surname and can contact me. I can't follow up with customer care without the details. Also the branch promised to phone back. I called the branch again today and nothing has happened.
Please also send an invoice so that I have the details. Surely it should be standard to issue an invoice? Especially if you are charging extra.
Please also send an invoice so that I have the details. Surely it should be standard to issue an invoice? Especially if you are charging extra.
No one has called me
No one has called me