Not so transparent

I rented a car from your Branch at Airport CT on Friday, 22Jan for 0-3 days, 400km per day. A very helpful gentleman advised that should I rather want to extend the RA with one day, I should just call in, they will extend, instead of me driving more km’s than allowed and being charged for that. I called in on Sunday, paid just under a R1000 for the extra day and received 400 kms extra to drive. After handing over the vehicle on Monday I received the charges summary just to find out that my deposit will not be paid back, instead I am being charged for driving 541 kms extra!

I was advised to speak to the branch Manager At OR Tambo branch, Rowan. Rowan did not call me back as he promised, and I got hold of him again the next day. My deposit won’t be paid back because I was I’ll advised, was his response and I should take that up with the branch at CT Airport! CT branch apparently can’t do anything as the refunding of deposits sits with the branch where the vehicle are being handed in.

This is so wrong and the media should be made aware of these tactics of people who shamelessly robs us of heard earned money. I will surely not leave it there -and have already contacted a media house and ask for assistance. I was told I am not the only complaint they’ve had until now.