KvdM
Kobus van der Merwe
1 reviews | Active since Mar 2010
17 Mar 2016, 09:24
Not releasing CC hold of R7000
I returned a rental car on 2016-03-13 to George Airport. It is now 4 days later and they still have not released the deposit hold of R7000 on my card.<br> <br> This is not acceptable and I will keep this in mind next time I need to rent a vehicle or recommend car rental company to someone.
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Replies (1)
Dollar Thrifty Car Rental South Africa's replyOfficial
17 Mar 2016, 10:50Hello kobusvdm,
Thank you for addressing your concerns with Thrifty Car Rental.
We do apologise for any delay with regards to the release of the holding deposit, we can assure you we have requested a release of the holding deposit within 24 hours of the rental terming, hence we will request the rental location call the bank and enquire with regards to the release and revert back to you with feedback.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental.
We do apologise for any delay with regards to the release of the holding deposit, we can assure you we have requested a release of the holding deposit within 24 hours of the rental terming, hence we will request the rental location call the bank and enquire with regards to the release and revert back to you with feedback.
Kind Regards
Customer Care
Dollar Thrifty Car Rental South Africa's reply17 Mar 2016, 10:50
Official
Hello kobusvdm,
Thank you for addressing your concerns with Thrifty Car Rental.
We do apologise for any delay with regards to the release of the holding deposit, we can assure you we have requested a release of the holding deposit within 24 hours of the rental terming, hence we will request the rental location call the bank and enquire with regards to the release and revert back to you with feedback.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental.
We do apologise for any delay with regards to the release of the holding deposit, we can assure you we have requested a release of the holding deposit within 24 hours of the rental terming, hence we will request the rental location call the bank and enquire with regards to the release and revert back to you with feedback.
Kind Regards
Customer Care