HK
Hajo K

1 reviews | Active since Jul 2011

26 Jun 2017, 17:47

Non existing service - waiting already 6 weeks (!) for a tax-invoice

<p>On 14 May this year I rented a Mercedes C180 at their branch at Cape Town International Airport and was promised the same evening when returning the car, that the needed tax invoice would be emailed to me. They had given me a "Manual rental agreement" only, as their computers were down at the time of taking over the vehicle.</p> <p>After several phone calls to their branch I received an email but with no attachment, so I called again and also sent emails to their customer care, but without any further response.</p> <p>If you are running a business and rent vehicles, you are in need of a tax invoice. This seems impossible to get from this rental car supplier, so rather stay away and use any other supplier that gets their act together!</p>

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply04 Jul 2017, 14:03
Official

Hi Hajo

We apologise sincerely that you have experienced a delay in receiving your tax invoice from your booking.

We have notified our customer care department to send to you immediately. Please do let us know once you receive.

Best regards,

Thrifty