No refund and disgusting service from Marlon (Somerset West)

<p>I hired a car with Thrifty dollar on the 31st March 2017. I returned the car on the 5th April 2017. The car was hired from the Somerset West Branch but due to my running late on the pick up day due to traffic on the N2, I called the branch and arranged with them to pick the car up at the Cape Town airport at no extra charge. The origioanl booking was for 17:00 and I only got the car at 18:30. I returned the car at 18:00 which was within the origional number of days it was hired for. I was charged for an extra day and contacted Thrifty about this. I was assured that a refund had been processed and would be in my account within 14 working days. It is now 20 working days later. Two weeks ago I called the call centre and was quoted a refund amount and assured that the refund was processed. I called the call centre again yesterday and was asked to speak to the branch I had hired from. I called Somerset West this morning and spoke to a very rude, unbecoming and disgustingly arrogant person called Marlon. he refused to give me his surname and told me he does not care and I should not make my problems his as he does not process refunds. He is truly despicable. I would like to find out when this refund will be done?</p>