No previous inspection notes to compare damages, no invoices for damages, delayed attitude at Randburg branch.

I rented a car from thrifty for the first time, i booked a collection from randburg braamfisher branch, when i got there, the vehicle wasnt available, it had to be collected at the sandton branch which caused a delay and eventually i decided to collect it there myself, very annoyed.

The second time I rented a vehicle with them at the same branch it was again not available and was told they needed to collect it at the sandton branch again very unprofessional, after waiting for some 15 minutes, i was told that a vehicle is available but needed some inspection or repair to the exterior, although mechanically its fine, i accepted the vehicle so not to waste anymore time, and then we got to the car and the sparewheel was flat, i took the vehicle anyway as i was already delayed and agreed I can return it for an exchange although I did not.

during my rental the windscreen cracked all of a sudden with no visible stones coming at me, that crack appeared under the windscreen wiper, which myself and the inspector did not check, I would take responsibility for the windscreen, if i could atleast see previous inspection records, to make sure the chip or crack wasnt there, as chips can eventually start cracking, I requested it but to no avail and they deducted from my card for the windscreen without even invoicing me of the breakdown, a weeks later I still dont have it.

My question is why cant they keep inspection records of previous rental inspections at hand, no one is perfect at inspections, in the sun some damages might show or in shade it might not, those records would help, unless its intentionally kept a secret, so to benifit from supposed damages that already existed due to previous rentals,

Europe car braamfontein does hold records on hand, i cant confirm other branches.

I would advise anyone not to rent a car from a company that cannot provide previous rental inspection notes to compare damages.