No communication with customer

Worst service and no communication with you as customer. Rented a bakkie for March and after waiting 7weeks for refund on deposit, phoned to get answers. It's terrible that Sani is not operational in Bloemfontein, why I was referred to Thrifty Car Rental. The manager Marlize Botha preferred to educate me on patience with such bad service than giving attention to the problem. So no surprise no refund, got invoiced and paperwork a day later, via email, with admin fee that was never even communicated. And to think if it takes them so long per email then post would have been years.