pP
psityebi P
1 reviews | Active since Dec 2011
02 Apr 2015, 23:33
money taken from my account and no car
02 April 2015, I booked a car online with thrifty and I was requested to pay 50% deposit of which I did. when I got to east london there was no confirmation and the branch did not have cars. it was already 18:00 and I was stranded. I called their call centre for a refund I was told I will only be assisted by tuesday the following week. who debits your account and doesnt supply the service?
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Dollar Thrifty Car Rental South Africa's replyOfficial
07 Apr 2015, 09:26Hello zezawam1,
Thank you for addressing your concerns with Dollar Thrifty Car Rental.
We do sincerely apologize for any inconvenience caused, we have allocated as per your payment received that the booking had not filtered through at time of your rental taking place and do sincerely apologize for any inconvenience caused herewith, hence our refunds department have allocated the payment received for the failed booking and are currently processing the refund to your account.
Kind Regards
Customer Care
Thank you for addressing your concerns with Dollar Thrifty Car Rental.
We do sincerely apologize for any inconvenience caused, we have allocated as per your payment received that the booking had not filtered through at time of your rental taking place and do sincerely apologize for any inconvenience caused herewith, hence our refunds department have allocated the payment received for the failed booking and are currently processing the refund to your account.
Kind Regards
Customer Care
Dollar Thrifty Car Rental South Africa's reply07 Apr 2015, 09:26
Official
Hello zezawam1,
Thank you for addressing your concerns with Dollar Thrifty Car Rental.
We do sincerely apologize for any inconvenience caused, we have allocated as per your payment received that the booking had not filtered through at time of your rental taking place and do sincerely apologize for any inconvenience caused herewith, hence our refunds department have allocated the payment received for the failed booking and are currently processing the refund to your account.
Kind Regards
Customer Care
Thank you for addressing your concerns with Dollar Thrifty Car Rental.
We do sincerely apologize for any inconvenience caused, we have allocated as per your payment received that the booking had not filtered through at time of your rental taking place and do sincerely apologize for any inconvenience caused herewith, hence our refunds department have allocated the payment received for the failed booking and are currently processing the refund to your account.
Kind Regards
Customer Care