1 reviews | Active since Apr 2018
Money **********ly taken and not return in full
Thrifty erroneously took R635.17 from my account. You admitted the mistake but took 2.5 weeks to return the money. However, the money was taken from an international bank account and has not been returned at the same exchange rate as it was taken. I have therefore lost potential interest on my money and lost money in real terms. Thrifty needs to pay me back my money at the exchange rate it was taken from my account AND return it with interest. It is ***** to take my money and hold it for 2.5 weeks.
Dear Valued Customer
Thank you for addressing your concerns with Dollar Thrifty Car Rental.
Please kindly forward a valid copy of your bank statement reflecting the interest on the charge to ***, as the matter will be discussed with senior Management once the statement is received. Please kindly allow us to investigate and revert back to you with feedback.
Thank you
Dollar Thrifty Car Rental
Dear Valued Customer
Thank you for addressing your concerns with Dollar Thrifty Car Rental.
Please kindly forward a valid copy of your bank statement reflecting the interest on the charge to ***, as the matter will be discussed with senior Management once the statement is received. Please kindly allow us to investigate and revert back to you with feedback.
Thank you
Dollar Thrifty Car Rental
