Money deducted from my account without telling me

<p>I often rent from Thrifty and because i dont drive long distancesbin Cape town i always get a small compact inexpensive vehicle. This time i went about it and got the Datsun go. When i ask for a flap to cover the boot section incase i have posessions in tbe boot they always tell me they dont have any for that model. A week later i went out in Stellenbosch to a prominent wine farm and had a break in due to the fact that i had a bag in the boot and the perportrator could see in the back. After dialling about 7 different numbers i finally got hold of someone that would assist and with the help of a kind gentleman at the Stellenbosch Thrifty they collected me and offered me a replacement car because the lock was damaged and the car couldnt be opened. </p> <p>So my complaint is that Thrifty should not be renting cars if they cannot provide the boot flap/ parcel trays for these vehicles. Why should patrons have to suffer because of this because the boot is open and ******* can see right in.</p> <p>Secondly my car was damaged i know i need to pay for the damaged lock but why then do you just deduct money from a customers account without calling them first and making them aware of it? </p> <p>I rang the airport iffice now and they say its procedure to call a customer first. So THRIFTY im waiting for my call and an apology. </p>