Missled And Moneys wrongfully taken

On 01 January 2017 I booked and fully paid for a car rental [R417]from Thrifty Cape Town Airport at around 10 am . When I arrived at the airport to collect my car I discovered to my surprise that i had mislaid my drivers licence and could not therefore take the rental . The agent behind the desk referred the matter to the manager who looked up my history in the computer to see if he could find a scanned copy but to no avail. I have rented several times before and they assured me my money would be returned after 3 working days . On the 8th of January i phoned the call center and spoke to Kreshan who looked up the issue and saw the activity on my account . He told me that by Tuesday 16 January i shouLd receive R317 = back in my account as there would be a cancellation fee but seeing as I was a solid customer the full R200 would not be deducted. I received R59= This tells me that I am dealing with an ************ business and feel that something should be done on principal . Please advise before I proceed further . Thank you.