1 reviews | Active since Nov 2009
Misrepresentation and over charging
I was a given a deal by Tanya for rental of a car for R148 per day for 2 days. She confirmed that there were no other hidden costs. I signed the contract and left as it took her 30 minutes to process the contract and I was late for work. So I paid R312 for 2 days.I needed the car for longer and extended the car hire by another 4 days- it was 6 days in total.This was the lowest class of car; a Chevy Spark; that could barely move.When I saw my credit card slip; I realised that the refund was incorrect and queried it on 4 occasions.Finally; I was given an invoice yesterday and noticed that I was charged for \super waiver\" for R82 per day! So I was charged an additional R500 for something that I was unaware of.And I was then informed that the actual cost of the car was in fact R312 per day and not for 2 days! can you imagine my shock and disgust at being charged this for a Chevy Spark? Customer care agents did not offer my reprisal.All they say is that I signed for it. What a load of bull! This is actually ***** as Tanya misrepresented the facts to me and actually \"******\" me of R500.I will NEVER use them again! Shocking service!"
Thank you for addressing your concerns with Thrifty Car Rental,
Customer Care has received your complaint and will be investigating, once we have concluded the investigation we will revert back to you soonest.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental,
Customer Care has received your complaint and will be investigating, once we have concluded the investigation we will revert back to you soonest.
Kind Regards
Customer Care
