Long wait, no problem solving
<p>Three counters were open with four agents. We were first in the line but all three were busy for half an hour before we were helped.</p> <p>We had a car booked and fully paid for by a family member who fell ill the evening before our rental. It was impossible for us to now collect the car without him. Not only did it take long for them to even let us know what the solution was, we had to create a new booking with a new deposit. Although the original will be refunded, this was quite a disappointment. Staff were friendly but the process extremely slow. </p>
Hi Margot
Thanks for writing to us. We take these matters very seriously and only strive to improve and better our customer service through the use of your feedback.
We apologise that you had to experience such a slow process in rectifying the issue at hand.
If you could kindly confirm the name of the branch that assisted you - we will take it in our best efforts to ensure that this will not happen again in the future.
Many thanks
Thrifty SA
Hi Margot
Thanks for writing to us. We take these matters very seriously and only strive to improve and better our customer service through the use of your feedback.
We apologise that you had to experience such a slow process in rectifying the issue at hand.
If you could kindly confirm the name of the branch that assisted you - we will take it in our best efforts to ensure that this will not happen again in the future.
Many thanks
Thrifty SA