LACK OF COMMUNICATION AND APPROPRIATE PROFESSIONAL SERVICES!

it is with frustration and utter dissatisfaction that I write this. Words can NEVER express my dissatisfaction and disappointment that Thrifty has been consistent with giving. The lack of clear communication and proper attention given to my query and request to not debit any amount from my account. I haven't received a full disclosure of amounts that I am owing, although having complained a number of times no one from Thrifty's office has cared to clearly explain how all these extra charges came about and how/when they will be debited. I write this with disappointment and frustration of your service and how you are or aren't handling my matter.

On the 2nd of January 2020 I received an sms informing me of a claim that has been registered under my name for damages to the previously rented vehicle.

My query is based on the fact that, further to the sms I received I have as per instruction in sms, times without number tried to call your office number: *** with either no response or with a consultant promising to get back to us and withno information given to us to clearly state and explain in detail the subject of the sms.

I am hereby contacting you in writing to express my dissatisfaction in the lack of professionalism in how this matter has or has not been handled.

Had I not visited your branch this afternoon the 31st of January 2020, I would not be be aware of the fact that the claim is about the car's damage in parts and also charges incurred due to exceeding vehicle's mileage daily limit.

By visually analysing the manner in which the damage the tyre has been, the vehicle was not well equipped for the journey . You see that in the extent of the tyre's damage that only came about on the high way, a smooth road without potholes we were traveling on to the destination and from the destination. This is alarming and gives no logic as to how could just this single journey rip a tyre apart to this level, as shown in the attached images taken immediately after the incident on the N1 Kranskop. This is very concerning.

additionally t is with dismay that I have to mention that based on this incident, our safety as clients was/is not a priority. And having been given a vehicle that was less equipped for a journey that was disclosed of at the time of booking proves that.