Just takes excess money and never refund

<p>A car was rented from them in September 2016 in Cape Town. A drunk driver drove into the rental and was arrested. When the car was returned we gave them the case number and the witness details. They took the excess and more money. When we asked why they said due to damage to the car. Explaining that it was a 3rd party I was told that takes longer to get a refund and will hear from them. After going back and forth for weeks they admitted that they never even contacted the police to get the 3rd parties details and will now do so. Another couple of weeks went pass and I was told to wait it takes time. Months later got feedback saying the person doesn’t have insurance and admitted being wrong and will make payment arrangements to pay this back. Still no feedback and when I follow up I get told to be patient it takes time. I even asked if I can get his details so I can arrange myself the money to be paid back directly to me and I was told no....that shows me that they still didn’t make any effort to get the details of the person. The problem is that this rental was done by my friend that stays in a different country so by them delaying this he gets less back as the exchange rate has gotten worse. I want this money back and the value that was taken off in the foreign currency, not rands as it won’t be a full refund then. This is unacceptable as Dollar Thrifty Car Rental doesn’t care as they took the money they needed to fix the car and the scary part is they probably never even fixed the car. The person I have been dealing with is:</p> <p>Wendelle Naidoo</p> <p>Pre-Legal : Claims Administrator - South Africa & Namibia</p> <p>Dollar Thrifty Car Rental</p> <p>Tel : +27 (0) 11 ********** l Email : ********** l Fax 2 Email : 086 ********** </p> <p>Website: www.thrifty.co.za l Central Reservations: ********** </p> <p>This is nothing other than *****ing! I would like this to be sorted out as soon as possible or I will go and find out what the next step that I can take to get this money back.</p>