BG
Babak G

1 reviews | Active since May 2018

06 May 2018, 22:11

Incorrectly Billing - Requesting my Refund

Good day,

I made booking Res- ********** 7 and ********** for agreement.

When I got reservation , some part of the invoice was without any price. When I rent the car, that exact parts had got price for them.

The amount for car rental was R1393. when payment was made at the airport R2006 was taken off from the Credit Card, I notice that the was R613 extra that was take from the initial amount of R1393.

I have got printed proof of reservation from Sandton office and original rental agreement .

I have sent email to them. There is no feedback to me.

They don't care customer at all.

Regards

0
Replies (2)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply07 May 2018, 10:27
Official

Dear Valued Customer

Thank you for addressing your concerns with Dollar Thrifty Car Rental.

Please be advised that that we will investigate and revert back to you.

Thank you

Dollar Thrifty Car Rental

BG
Babak G's update17 May 2018, 10:22
Reviewer Update
Hi there, I am still waiting for your feedback. Regards