Incorrectly Billing - Requesting my Refund

Good day, We made bookings from the 22 December - 26 December 2017, pick up time was at 22 December @ 7am and drop off date and time the 26 December ********** The amount for car rental was R3 138 for 5 days. when payment was made at the airport R3 845 was taken off from the Credit Card, I notice that the was R707 extra that was take from the initial amount of R3 138. I was advise that the R707 will be refunded once the contract as ended, meaning when i return the Vehicle. Great I agreed. The pick day (22 December @07am) I was advised that I have until the 27 December @07h45 to return the Car not the 26 December 11pm. with no extra cost.

I asked if its not the 26 Dec @11pm, again the response to that was I have until the 27 Dec 7am to drop it off. And failed to advise me that they will deduct from the amount that was paid extra from the original booking amount, meaning I will lose my refund.

If I knew i was been billed for the hours of the new day, I could have drop off the car still on the 26 December 11pm. not the 27 Dec 7am. I had no use for the car over night. From the perspective of money it does not make sense to me or have no gain towards it to pay for a car that is parked over night.

I still wanted my R707 that detected extra from the dates i booked for. I did not book from 22 Dec -27 Dec. I booked for the 22 Dec - 26 Dec.

The manner it was explain to me it was more like a returned time for the car.

Please note the amount was change because of the person that doing the bookings for me at the airport selected the 27 as a date of drop off.

the original date I wanted was the 26th not the 27th. I was not told that the 27th drop time will be charged.

I wanted the drop off date to be 26th 11pm.

Please bear in mind this date issue was only change on the date i pickup the car. Please find attached proof of the original bookings. Hope to hear from you soon.

King Regards, Bonani