1 reviews | Active since Nov 2011
Incorrectly billed - ref ***
I returned my car on time on Monday morning, the 28th of August on my way to work. On Monday night a deduction of R634.01 went off my account. When i phoned the Sandton branch on Tuesday, I was told that I had returned the car at 19h15 on Monday and so I was billed an extra day. I disputed this and the lady on the phone said whoever had collected the car from me has not noted the time correctly and so it defaulted to 19h15. She said that they would process my refund but that it takes up to 14 work g days. It is not my fault that their process of returning a car is not efficient. Why should my bank account suffer for it? I want my money back into my account today!!!
Dear Sinomtha
We are very sorry to hear of this and wish to provide a solution soonest to this unfortunate event. Please note that we have escalated your query to our management team and will revert back as soon as possible.
Kind regards
Thrifty
Dear Sinomtha
We are very sorry to hear of this and wish to provide a solution soonest to this unfortunate event. Please note that we have escalated your query to our management team and will revert back as soon as possible.
Kind regards
Thrifty
Dear Sinomtha
According to our customer care department, it is of our knowledge that your refund was not processed correctly the 1st time - to which we profusely apologise for. Please note that the branch has resubmitted your refund and is currently pending approval. We will advise as soon as it is processed.
Many thanks
Thrifty SA
Dear Sinomtha
According to our customer care department, it is of our knowledge that your refund was not processed correctly the 1st time - to which we profusely apologise for. Please note that the branch has resubmitted your refund and is currently pending approval. We will advise as soon as it is processed.
Many thanks
Thrifty SA