1 reviews | Active since Feb 2014
INCORRECT ODOMETER, OVERCHARGED& UNALLOCATED REFU
I initial booked a car for three day and fully paid for as I completed my online booking. On the day of the pick up I requested to change drop off date to a day earlier which gives me a credit for a day. When I pick up the car the assistant advised that he's going to only hold R2726 since I had a credit of R1274 to make the required R4000 holding deposit required. I dropped off the car which I travelled 803kms out of the 800 free kilometers. I realised my cheque account is been debited and when I call to find out they told me I travelled extra 88kms which I disagree with. Apparently the extra R1274 has mysteriously disappeared and that's the money(R4000 deposit) they should use to deduct the petrol, tolls and extra kilometers from. I need some intervention regarding this matter.
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care Department
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care Department
