JH
Janet H

1 reviews | Active since Jul 2015

24 Jul 2015, 18:00

Incorrect Fuel Charge

I hired a car from Thifty at the airport. I returned the car 9 days later and filled the car (for the 3rd and last time) at the Sasol at the airport - approx 20 metres from the return bay. They then charged me R211.00 for the refuelling of the car and expect me to provide proof of refuelling whilst I had the car. It is totally impossible for the car to have taken any fuel, and the final slip (and one before) have irregular amounts for refuelling (as opposed to a specific round figure eg R200 if I was not filling up). I have queried and after a week, they send me an invoice reflecting the refuel charge (not proof of refuelling). I have sent them two of the slips, but not the one when I paid cash. Surely they need to prove that they refuelled -- I did 1038 kms over 9 days so they cannot use my mileage to work out the refuelling. I feel I am being **********.

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply27 Jul 2015, 08:21
Official
Hello JSHODKIN,

Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.

Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.

Kind Regards

Customer Care Department