1 reviews | Active since Jul 2015
Incorrect Fuel Charge
I hired a car from Thifty at the airport. I returned the car 9 days later and filled the car (for the 3rd and last time) at the Sasol at the airport - approx 20 metres from the return bay. They then charged me R211.00 for the refuelling of the car and expect me to provide proof of refuelling whilst I had the car. It is totally impossible for the car to have taken any fuel, and the final slip (and one before) have irregular amounts for refuelling (as opposed to a specific round figure eg R200 if I was not filling up). I have queried and after a week, they send me an invoice reflecting the refuel charge (not proof of refuelling). I have sent them two of the slips, but not the one when I paid cash. Surely they need to prove that they refuelled -- I did 1038 kms over 9 days so they cannot use my mileage to work out the refuelling. I feel I am being **********.
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care Department
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care Department
