Inconsistent Service Level

Please be cautious when using them to rent a vehicle as they have hidden "agendas" and are not open to the public.

Hired a vehicle and paid the holding deposit as required where no one informed me at the time that it apparently takes 14 days to clear and release this holding deposit. Not when we checked in, not when we checked out.

When you approach them they say via email that it takes 7 working days, and when you call they say no we will release it now, but will patch you through to the Agent so that you as the client can request approval of your own funds.

Oddly enough I have used them before and then they confirmed that it will take a few days to release which was 4 days. They did this when I rented the vehicle.

Now apparently they have a different tune, and have no backing on the documentation provided ito the deposit days.

Rented on 25/01/2022 at PE.

When you contact the call centre they say they will return your call (Mango) who obviously did not do so. When you email, they pass you from pillar to post or just blatantly ignore your emails.

Poor Service Delivery!!!!!