*********** staff and empty promises - Treated unfaily

On the 07 January 2021, Thrifty Car Rental dropped a courtesy car hire arranged through Nissan South Africa due to the vehicle going into repairs. I was pleased with the service of Thrifty car rentals at first. However, this all has changed. On the 20 January 2021, Nissan Bruma called me to say that my vehicle is ready for collection. I then arranged with Nissan Bruma to collect the vehicle on the 21 January 2021. On the day, I called Thrifty Car rental and spoke to Hazel, who is in charge of the courtesy rental between Thrifty and Nissan South Africa. We came to an agreement that on the 21 January 2021, she will send her driver to collect the vehicle from Nissan Bruma. I was happy with the agreement. I then enquired about the deposit that I initially paid when they dropped off the vehicle. Hazel confirmed that it would be refunded between 5 to 7 business days. Of which I was happy to wait for the deposit. However, my experience and happiness with Thrifty changed completely. On the 26 January 2021, I called Hazel to find out when can I expect my deposit in my account. Only to my shock that Thrifty forgot to collect the car from Nissan Bruma and the case was still opened. I then enquired about the deposit, being paid. I was told I needed to wait another 7 business day after the vehicle being collected.

I have made numerous of calls to Nissan South Africa and to Thrifty only to get a push around by Patrick from Nissan South Africa and Hazel from thrifty to say that my deposit has been escalated as a priority. I have called every day to both Nissan South Africa and Thrifty and every day is the same story, I will follow up and call you back. On Friday, I called Hazel to find what is the progress of the refund. She requested my Bank Account number of which I provided. She said she would speak to her manager not sure the hell that is and she will call me back. Today is Sunday; I am still waiting. I have made about 15 calls to Thrifty only to be treated unfairly by your *********** staff. I would not vouch or promote your company to any person as your service is really pathetic. If you don’t believe me, pull up all your recordings. I want my refund as it was not my fault that your *********** staff failed to carry out an agreed agreement of vehicle collection. This is the worst company I have dealt with.