*********** and ************* Employees

<p>On the 24th of May we arranged with a gentleman called Brian from the Reservation Call Centre to book us the Polo Tsi for the 25th of May.</p> <p>In the morning on the 25th he confirmed that the car is on the way from Jhb to the Bloem airport where will be picking it up</p> <p> </p> <p>We then made a payment at the Bloemfontein Airport before 15h00 but we were only due to pick up te car at 17h00. I arrived to pick up the car at the Bloem Airport and upon arrival I was told that the car is not here. The gentleman helping me was Geraldo. </p> <p>I had to then wait while Geraldo was trying to solve the issue. The manager at the bloem airport, together with Geraldo, then gave us the Polo Sedan since Brian did not arrange the car to be delivered to Bloem as he promised us. 1ST PROBLEM: BRIANS INCOMPETEMCE. So the manager said we should drive to Pomona, as we we driving to Polokwane, and request a swop. </p> <p>We arrive at Pomona on the 26th and no one knows about the swop. No prior arrangements were made between the bloem airport and the Pomona depot. We again had to wait while the matter is being resolved. We were helped by a gentleman calles Ditta. </p> <p>2nd Problem: On the 26th we asked Brian to give us details about the polo sedan . Are we liable for the costs or not ? He was supposed to communicate with his manager but never got back off. </p> <p>3rd problem: The manager of Pomona depot was supposed to get back to us via email , as he promised, about the 50% discount on petrol for the polo sedan (Which I still don understand why we should pay for it as its not the car we requested and we compromised our time ,due to the companies incompetence, to go pick up the car. He failed to call or send an email. </p> <p> </p> <p>We took the polo tsi back on the 29th and Geraldo promised us that we wont be liable for the costs of the Polo Sedan. </p> <p> </p> <p>2days later , we were billed as follows R789 for extra kilometres + R378 for petrol for the polo sedan . </p> <p> </p> <p>I then called the Customer care line last week friday to complain , and till now. No one has gotten back to me. The lady at customer care informed me that no notes were made on our contract. </p> <p> </p> <p>Please remember the following:</p> <p>1. We were told we wont be liable for the Polo Sedan costs.</p> <p>2. The petrol consumption for the polo sedan and polo tsi os completely different.</p> <p>3.We compromised by taking the car that we did not request and we were charged for it. If we knew ths, we could have gone to another car rental.</p> <p>4. We have been sent from pillar to post and no one is resolving our issue </p> <p>5.We requested the invoice from The bloem airport rental and we haven received it.</p> <p>im dissapointed at the incompetence and the lies we have been fed.</p>