Incompentent | Shocking Service | *****

Disgusting service, *********** staff, management just as useless and outrageously unprofessional, staff go under different alias names.

Rented a car for the family for a period of +- 3 weeks from Dollar Thrifty Cape Town International. From the start I knew that I may need to extend my rental as I was unaware of how long I may need to rent the vehicle.

The daily rates provided did not materialize upon extension requests. No one could give us a proper breakdown of costs (most costs are hidden). I gave authority on 2 occasions to debit funds from my credit card, the last extension however did not go accordingly. I was called on Tuesday at around 10h30am by the extension department in which I informed them that I needed to transfer funds to my credit card and could do so at around 15h00pm. The lady that called me insisted that she would call me at 15h00pm to do the transaction telephonically with me as this was the general modus mandi with previous times. That said, she never called back.

On Thursday, I got a bounce back from FNB on my card on 2 occasions. They then tried R 1000 debit which went through (without my verbal consent nor knowledge thereof). Since there is so many ********** incidents in today's world I was resistant to allowing unauthorised transactions without my consent.

Today, the 27th my wife got a call from the lady at the extension's department which she stated she had an agreement with me on the Tuesday, she was so rude and ******** and raised her voice agressively towards my wife (I recorded all the calls from this company). When I got onto the phone she denied speaking to me on Tuesday about calling me at 15h00pm to do the transaction with me (But a couple of seconds ago she informed my wife that she had spoken to me on Tuesday and we had an "agreement"). She changed her name and acted under another alias.

She told me that she would get her manager to call me. He called me about an hour later and i gave him the full story and he didnt seem interested in my concerns and insisted to hide behind the agreement.

I insisted he call me at 13h00pm today to give me a full explination and the name of the lady who called me that was going under another alias and why she misrepresented herself and why we have been treated worse than dogs on the phone calls.

He called back at 13h40pm. Again not sticking to his agreement to call me at the specific time (lies). We decided to return the vehicle as we could no longer stand the ************ and exccessive bad customer service but could only do so on Saturday the 28th as we had other arrangements for the day and after all it was after 15h00pm already and it was getting rather late. We insisted that they come collect the vehichle.

At 8h55pm, we got a call that they outside out property to collect the vehichle and agressively speaking to us like they a form of "debt collectors", again unprofessional to come to clients after hours, late, with children sleeping. Our baby daughter stood in the freezing cold whilst the gentleman spoke on the phone with his manager.

I recorded the entire episode. The gentleman can be seen and heard doing a full inspection on the vehicle. I asked the gentleman if he finds any faults of defects on the inspection report (which I'm entitled to know as I'm the client). When he knew I was recording he kept quiet after already confessing that they car was ok.

Stay far and clear from this bunch. They will take you for a ride, the rates are not the same as they provide to you. There is hidden costs which the management finds funny.

I will be forming a class action against this company and its staff. I have all the names and done a thourough investigation on the team and management. I have recorded and video recorded the collection and the way clients are approached.