I WANT MY MONEY BACK!

On the 03/01/2015, I made a request telephonically to hire a Group B VW Polo for the following day (04/01/2015) at Thrifty Dollar Car Rental - Cape Town International Airport Branch to be collected at 07:00 am. The booking was successful. Was charged Car hire R600 and deposit R3000. I arrived at 06:30am to collect and pay for the car, with a pathetic attitude I was told they don't accept cash I will need to go and deposit the money into my bank account. I requested a lift to the nearest bank with the car I will be hiring/ any driver available and I was told they simply cannot assist me. Fortunately I got a lift from someone who was hiring a car. I only received the vehicle at 11:00am. an amount of R880.50 and R528.23 was further deducted today with no notification! Tried investigating the matter further and was told a stupid excuse that I am being penalised for bringing the car back at 10:30 as opposed to 07:00am. Which is impossible if I only took the car at 11:00 the previous day! I would like my funds to be refunded to be ASAP.