I want my deposit back!!!

I hired a car and returned it in the 9th of November then left the country. It’s almost a month and my deposit hasn’t been paid back. I’ve called thrifty every for the past 2-3 weeks and they started by blaming the bank am with that they had errors from the bank. I must contact the bank, the money was paid back on the 18th of November. I called the bank with the reference they gave me and the bank couldn’t find any information pertaining this. They requested for proof of payment. Every time I’d mention this to thrifty, I’d be told am going to be transferred to finance people to which when they transfer me, it would take me to a switch board that doesn’t connect. I’ve paid close to 2000zar making these calls as it’s an international call!

I demanded thé OR Thambos managers details Friday last week. We spoke and he gave me his number (this is the 3rd person from thrifty who gives me their contacts by the way but it’s never helped). Now the manager is telling me that the money was paid on the 3rd November via email (someone is lying) and he is waiting for proof of payment from finance. Again the same department that seems not to exists.

Am still waiting for my refund