How to ignore your clients

Thrifty recently decided to add a Toyota to their E Class category. The regular E class cars consisted of an automatic Hyundai with Bluetooth. The car was great value for money. Then they added the Toyota that did not include Bluetooth and was a drive so bad - that it compared going from a Range Rover to a Toyota Taz. Many client complained but Thrifty didn’t care. I tried calling Santosh (who is responsible for the fleet selection) regularly but apparently he feels he is too important to entertain calls from the general public. He never returns calls and seems to think he is too important to entertain the concerns of his ‘very regular’ customers. As a business they made a call that simply insults certain customers and they are hoping to ignore the calls until the problem might go away. This is not a company that listens to customers. This is a company that hopes some people take up their limited offers. I have never before dealt with a more ******** and arrogant brand than this. One thing I know is that they won’t bother responding to this call. Yet Santos’s will hold on to a position that he certainly does not deserve and would never hold if he was part of a more professional brand in South Africa. Shame on him shame on Thrifty for entrusting him with such a responsibility.