1 reviews | Active since May 2017
Horrible Service Ever
<p>I booked a vehicle over the phone, a Toyota hilux bakkie, single cab, when I arrived at the airport I was instead given a Toyota hilux double can which was not suitable for me. I declined taking the double cab, requested that they exchange it for a single cab, they said that they can do that provided I take it on the same rate like double cab; which is a bit higher than the single cab rate. I refused, as it didn't make any sense to me. I requested that they gather cancell the deal and refund my money, as they couldn't provide the car that has promised when I booked. They refused saying I can only get my refund after 7-14 days. I have never seen such cruelty, I had to cancel my trip, I couldn't rent the same vehicle from other service providers coz my money is stuck with them. Why should they keep my money when I have cancelled the booking due to their mistake. I have never seen such arrogant people</p>
Dear Kenneth
On behalf of Dollar Thrifty Car Rental, we would like to apologize most sincerely for the unpleasant incident that occurred regarding your booking, we can assure you this is not indicative of our level and standard of service something we pride ourselves in.
Please be assured that we have addressed your concerns with management and will ensure that all appropriate steps are taken to avoid similar incidents in future. The company is actively working to improve service levels and your feedback has proved to be invaluable. We therefore take this lapse in our service deliverance seriously and hope you will give us another opportunity to demonstrate our total commitment to quality service and customer care.
We thank you for your continuous support.
Best regards,
Thrifty
Dear Kenneth
On behalf of Dollar Thrifty Car Rental, we would like to apologize most sincerely for the unpleasant incident that occurred regarding your booking, we can assure you this is not indicative of our level and standard of service something we pride ourselves in.
Please be assured that we have addressed your concerns with management and will ensure that all appropriate steps are taken to avoid similar incidents in future. The company is actively working to improve service levels and your feedback has proved to be invaluable. We therefore take this lapse in our service deliverance seriously and hope you will give us another opportunity to demonstrate our total commitment to quality service and customer care.
We thank you for your continuous support.
Best regards,
Thrifty
Your apology not accepted!! I still do not have my money, what's the reason behind your apology, when you still holding onto my money. I have got myself to blame for trusting this company in the first place. I will never ever use the pathetic services of this company, and advise people not to use Thrifty in any circumstance to avoid dissappointment, their service is nothing but disaster
Your apology not accepted!! I still do not have my money, what's the reason behind your apology, when you still holding onto my money. I have got myself to blame for trusting this company in the first place. I will never ever use the pathetic services of this company, and advise people not to use Thrifty in any circumstance to avoid dissappointment, their service is nothing but disaster