Horrible Service

i booked automatic vehicle on the 27th of Feb for a pick up on the 2nd of march at 18:00 and drop off on the 3rd of march at 18:00. when i got there they vehicle booked was a manuel after i specify that i need automatic due to my disability. got there at 18:15 and i had to wait until 20:30 to get automatic vehicle while i paid the full amount.. this was the worst service ever..