Holding deposit: 27 working days waiting for a refund.

We returned our rental car at the George branch on the 8th of February. We were informed that it would take 14 working days at the most for the deposit to be refunded to us. Today marks 27 working days and it has not been refunded. Both me and my partner have been calling almost everyday and been told it was processed on the 2nd of March to be paid. How long do we still have to wait? My emails are only rep**** with "We will refer it to the refunds department". No apology for the inconvenience, no clarity on when the money will reflect in our account... nothing! I feel it is quite unfair to have to beg for money that is ours in the first place and that I trusted the company to return according to an agreement.

If it is going to take more than 25 working days, then you need to update your website and be transparent. You are misleading clients and I have more than enough reason to question the company's integrity. I read some of the reviews on Facebook and it is shocking how people have waited MONTHS before a refund was made. Be better ! Have some integrity and don't put people through this unnecessary burden of stress.