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1 reviews | Active since Oct 2016

11 Oct 2016, 16:34

Hire a car in just 60 Seconds! I think not!

<p>Hired a combi and a bakkie by Thrifty Car Rental via Southern Off Road. It has been the worst experience of my life, not just that, but they literally almost cost us our business reputation. Our company vehicles were in for repairs and in order to continue working we hired the vehicles from Thrifty. We paid all the money they asked for in advance and arranged to pick up the vehicle at 12H00. Its 16H16 and we still haven't got the vehicles, not just that but our business trip was delayed. They refused to give us the vehicles we had already paid for and insisted that we pay R11k up front plus R2500.00. Our jobs are time sensitive and the way have been treated is unacceptable and unprofessional! I would not recommend this company to my worst enemy! They are the worst people to work with! </p>

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply01 Sept 2017, 09:30
Official

Dear Ashlyn

We thank you for bringing this to our attention. Thrifty has implemented a new social media team that is dedicated in providing you with quick solutions, and to ensure that your query is dealt with efficiently and effectively.

We apologise that you did not receive a response here initially. We'd like to restore your faith in us. May we ask what transpired after the above mentioned events?

Best regards,

Thrifty SA