GOOD CARS BUT **** SERVICE

I rented a VW Polo Vivo on the 24th of December 2015 from the branch, upon getting to the car it came to my attention that the fuel gauge was not on full and I immediately walked back inside the branch to alert the rental agent who assisted me, she then said I can either swop cars or take it the way it is and she'll note it on the system. <br> I opted to taking the half full as is as I was in a rush. <br> <br> I returned the car on the 4th of January 2016 with the fuel gauge below the half way mark (where I got it). <br> <br> I then received an invoice which depicted a full tank's worth of fuel that was billed to me.<br> <br> I rep**** to the email stating that there must of been a mistake and explained the situation. No one rep****, I called the office number but no one EVER answers (don't know why they bother having a phone)!! I then took off work to go the branch (luckily I am a local and not an international), I was assisted by a manager named Kodi who assured me that I will get the difference returned to my account. <br> <br> Today is the 9th of FEBRUARY (MORE THAN A MONTH AFTER RETURNING THE CAR) AND I still haven't received my money. ITS ALL GOOD, DOLLAR THRIFTY YOU CAN KEEP MY HARD EARNED MONEY!!