1 reviews | Active since Aug 2016
Given a run-around on the timescales of my refund
<p>I hired a car at Thrigy car rental at their Durban branch(King Shaka airport) and returned the vehicle the morning of the 01/08/2016, with a full tank of fuel and the vehicle in the same condition that it was given to me. i was then told that it wil take 7-14 days for the funds to be refunded to my account, as the deposit was paid via my visa debit card. I then received an email stating that the funds will be refunded in 4-7 working days instead. After I still did not receive my funds where the date is now 18/08/2016, I decided to call once more, but was now told that it will take 7-21 working days for my funds to be refunded.</p> <p> </p> <p>I now have no choice but to feel sceptical about the this companies dealings, especially being told different things around the processes of the company by their members of staff, on all three different occassions. Today is the 18/08/2016, and yet to see my holding deposit, being refunded back to me.</p>
Hi Ashruf
Could you kindly forward your rental agreement number so that we can investigate this matter further?
Kind regards
Thrifty SA
Hi Ashruf
Could you kindly forward your rental agreement number so that we can investigate this matter further?
Kind regards
Thrifty SA
Hi there
I only currently have my reservation number, which is 853622.
kind Regards
Hi there
I only currently have my reservation number, which is 853622.
kind Regards
Thank you, Ashruf. We have forwarded this query onto customer care and will revert with a status as soon as possible.
Kind regards
Thrifty SA
Thank you, Ashruf. We have forwarded this query onto customer care and will revert with a status as soon as possible.
Kind regards
Thrifty SA
Hi Ashruf
Please kindly note that your refund has been processed. Kindly allow the funds 4-7 working days to reflect back into your account. On behalf of Thrifty Car Rental, we would like to apologise for all inconveniences caused to you.
Please let us know once the funds have arrived in your account.
Many thanks
Thrifty SA
Hi Ashruf
Please kindly note that your refund has been processed. Kindly allow the funds 4-7 working days to reflect back into your account. On behalf of Thrifty Car Rental, we would like to apologise for all inconveniences caused to you.
Please let us know once the funds have arrived in your account.
Many thanks
Thrifty SA
The below responce i have now received from Thrifty Car rental customer care department, stating that i will now receive my refund in 4 - 7 working days, not taking into account that i have already been inconvenienced and will remain to inconvenienced for this duration and that in total it will take almost a full calender month to receive my cash refund, which is not a small amount:
"Dear Valued Customer
I trust this mail finds you well.
Please kindly note that a refunds has been processed. Kindly allow the finds 4-7 working days for the funds to reflect back into your account. On behalf of Thrifty Car Rental, I will like to apologise for all inconveniences caused to you.
Have a great day further.
Thanking you kindly.
Customer Care"
This means that the amount was never processed as advised by thrifty's staff members.
I wish to express my dissappointment in this company and hope that no other customer experience the lack of professionalism, as i have.
Kind Regards
The below responce i have now received from Thrifty Car rental customer care department, stating that i will now receive my refund in 4 - 7 working days, not taking into account that i have already been inconvenienced and will remain to inconvenienced for this duration and that in total it will take almost a full calender month to receive my cash refund, which is not a small amount:
"Dear Valued Customer
I trust this mail finds you well.
Please kindly note that a refunds has been processed. Kindly allow the finds 4-7 working days for the funds to reflect back into your account. On behalf of Thrifty Car Rental, I will like to apologise for all inconveniences caused to you.
Have a great day further.
Thanking you kindly.
Customer Care"
This means that the amount was never processed as advised by thrifty's staff members.
I wish to express my dissappointment in this company and hope that no other customer experience the lack of professionalism, as i have.
Kind Regards