********** enrichment and omission or important information

I rented a vehicle at Thrifty Car Rental at Cape Town International Airport from Friday the 6th of January to return the 9th of January 2022. The only mention to me by the agent booking the car out to me is that I should push the clutch all the way down when changing gears.

I had driven around 10km from the receipt of the vehicle and the fuel gauge had already moved down a block which suggests that the vehicle was not filled to capacity. I took a photo as proof. On the return of the vehicle I filled the vehicle to the position I received it and no more. However, Thrifty decided to take the vehicle back to the filling station to fill the vehicle again and change me R100,21 WITHOUT informing me. Why is it that this car rental company gives me a vehicle not filled to capacity, however expects a vehicle filled to capacity on return.

On top of it, they never informed me that they would keep my safety deposit of R8000 for 14 business days before paying it back into my account. Are Thrifty car rental using their customers money to fund their credit requirements or to post a healthy bank balance??? WHY 14 BUSINESS DAYS!!!!

The omission of this information and incorrectly debiting my account without my authorization after I returned the vehicle as I received it, is devious and amounts to **********ly enrichment.

I will NEVER do business with this guileful company again and warn against anyone falling into the same cunning trap. Check you fuel gauges as you drive away.