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<p>hi there</p> <p>I recently hire a car with Dollar thrifty a ford ranger which broke down on the night I was supposed to fly down to Durban, and due to their road side assist they delayed with two hours that resulting in me missing my flight.</p> <p>Then I took their replacement car and drove to Durban and returned it at their branch on time in Durban. Then I launched a complaint about their road side assist and I was promised by the O R Tambo int branch manager Rowena Chetty that the matter will be resolved and then after a few days my holding deposit was returned and then my acc debited with R3047.77 and I was never informed of what was it for and them I called but there were no answers, then I received an email about outstanding amount of R855.00 or face legal action I enquirered about it and then they did another debit of R3047.77 again when I went to enquirer about it a gentleman by the name of Chris told me that their bank could see that it was done twice with one authorization code and I asked them to reverse the funds as I need to take my daughter to the doctor as she has the flu.</p> <p>I'm pleading with hello Peter to help me to get this resolved asap as I need the money that they are holding and compensation for missing my flights as I have forwarded all relevant documents to them. My rental agreement number is ********** my name Mr. Thabo Selogiloe</p> <p>Kind regards</p>