Hellopeter
Share Your Experience
LM
Luyolo M

1 reviews | Active since Jul 2012

08 Jan 2019, 13:09

FIRE THE WHOLE EAST LONDON CREW!!

I rented a car from your East London Branch on the 20th of December for 10 days, I was meant to return it on the 30th but I had to be back in Joburg earlier than I thought. So I returned it on the 29th. Still this day, I have not received my holding deposit. I called head office, the told me to call the branch. Is there even people working there? Because all the 3 numbers are not getting answered. All I've seen is a charge on my card of R75, that I don't even know what is it for. I want my holding deposit.

0
Replies (5)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply08 Jan 2019, 13:35
Official
Dear Valued Customer

Thank you for addressing your concerns with Dollar Thrifty Car Rental.

Please be advised that your concerns have been sent to the rental location management of whom will be in direct contact with you.

Thank you

Dollar Thrifty Car Rental 
LM
Luyolo M's update08 Jan 2019, 13:43
Reviewer Update
What about my deposit though? Can't customer service check ? You surely have all the rental records for all the branches!
LM
Luyolo M's update08 Jan 2019, 16:46
Reviewer Update
How are they going to get in contact with me when you haven't even taken my details ?
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply09 Jan 2019, 08:11
Official
Dear Valued Customer

Please be advised that the information provided for the rental will be used to contact you.

Thank you

Dollar Thrifty Car Rental
LM
Luyolo M's update09 Jan 2019, 08:56
Reviewer Update
Guys, no one took any of my details from this complaint. How do you know who I am, so you can contact me ?