Failed online transaction

On the 21 September 2017, I booked for car rental online for the pickup on the 22 September 2017 in Richards Bay airport. When I arrive at the airport, I met 2 gentlemen that are employed by Dollar Thrifty for pickup. They told me that my name was not on the list of transactions that were printed on that morning and they never even bother to check my booking in their computer hence they told me to phone the call centre and request my money because the booking was done online not directly with them. They further told me that it took 24 hours for a transaction to appear on their side. I had to go around look for other rental company so that I can proceed with my trip.

The value for the money I paid for transaction had no value to them as employees of Thrifty, I would never use that rental company in my life again and I wont recommend it to be used by other person.