Extremely Overcharged By Thrifty for Valet

On Sunday I returned your vehicle and was surprised that I had to pay for valet. This is not the first time that I have rented cars from Thrifty, in other instances I would do monthly rentals.

The valet charge that I was shown on a printed and laminated pricesheet was R220. I did protest and was told by the gentleman that assisted me that things had changed and Thrifty would charge me R220 for valet. Nothing about a potential valet charge was mentioned when I booked for the rental.

This morning I was surprised when I saw a charge of R1148.85 and I phoned your OR Tambo office. He sent me the attached invoice. I expressed my displeasure at being charged R1148.85 (including VAT) and yet the price sheet I was shown said R220. Even though the car was not clean, this is ridiculous, I am extremely unhappy about this.

I can only agree to a charge of R253 (R220 + R33 VAT). Can you process my refund of R895.85? Who charges R1000 to wash a car, this is completely ridiculous and unacceptible?